What stood in the way
The network operations center drowned in alarms — tens of thousands a day, the overwhelming majority noise — while the incidents that mattered hid inside the storm. Diagnosing the true root cause meant correlating signals across systems by hand, and the tribal knowledge for doing it well was concentrated in a handful of veteran engineers. Every extra minute of mean time to repair showed up as churn and SLA penalties.
Anomaly detection collapses alarm storms into a short list of genuine incidents, ranked by customer and revenue impact, so the NOC works the real problems first.
A tool-using agent correlates topology, telemetry, and change history to propose the most likely root cause — with the evidence trail an engineer needs to confirm it.
Every agent run is traced and replayable, so operations can trust, debug, and govern the system instead of treating it as a black box.